What if an item is missing from my order or shipped incorrectly?

If you have ordered an item that is no longer in stock, customer service will email you the canceled item and refund your credit card for the item’s value.


Once you have received your order and find it was shipped incorrectly and you did not receive an email from customer service, please contact ShopMelissa within 7 business days of receipt of your package from UPS / USPS. Should inquiries be made after the 7 business days, order corrections will be made at the discretion of ShopMelissa. ShopMelissa is not responsible for items lost in transit, please contact our shipping carrier UPS or USPS or your freight forwarder with your tracking number.

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