All returns and exchanges should be sent by a trackable method to the address below. We recommend using UPS, FedEx or USPS regular ground service. ShopMelissa is not responsible for packages lost in transit.
Please let us know you have sent your exchange or return by filling out our Submit a Request Form and providing us your order number and tracking number.
2481 Principal Row, Suite 300
Orlando, FL 32837
Please do not ship your exchange/return to the retail location.
If you are unsatisfied with the style purchased and wish to purchase a different style, please follow our return policy and place a new order for the different style via ShopMelissa.com.
We will only accept exchanges for wrong size, color, or style, Manufacturer defect, and Mismatched sandals on regular and sale price, unworn merchandise for up to 30 days from the UPS / USPS delivered date.
Tell us how we can correct your purchase and we will exchange it and send it back to you. Shipping charges for any returned item(s) being sent to us for exchange are the responsibility of the client. Please include the filled out merchandise return form along with the original packing slip received with the shipment. If the requested exchange is not available we will contact you for an alternative item or return your purchase per the return policy below. All exchanges should be sent with a copy of the packing slip/receipt, a short note describing the reason for the return/exchange, name, & phone number.
We will accept returns on regular and sale price, unworn merchandise purchased from the USA ShopMelissa.com website for up to 30 days from the UPS / USPS delivered date. Product purchased from other retailers must be returned to the original place of purchase. To make a return, simply mail the merchandise back to us with your original packing slip and filled out return merchandise form you received with your order. Your return should be in good condition, in the original box, and with a short note describing the reason for your return to ensure your return is processed accurately. Shipping charges for any returned item(s) are the responsibility of the client. Upon inspection your return will be completed by the method below:
Regular and Sale price merchandise- Within the 30 day return period a credit will be given to the original method of payment. The credit will include any taxes paid. Shipping and handling charges are not refundable. Refunds of merchandise to your credit card may take up to one billing cycle to appear on your credit card statement. Once we have received your return, please allow 7 business days for the return to be processed. You will receive an email from customer service when the return has been processed.
We do not accept returns after 30 days, returns after 30 days will be returned to the customer. All returns should be sent with a copy of the packing slip/receipt, a short note describing the reason for the return/exchange, name, & phone number.