What should I do if my credit card is not authorized and I receive an error when placing an order?

If your credit card is not authorized, please verify that you have entered your information correctly. The billing address must match exactly as is written on your credit card statement. If you have re-entered the information correctly and still are not authorized, you can re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.


We are unable to accept credit card orders drawn from international banks or international billing addresses at this time. For International options please refer to melissa.com.br


Please note: Funds may be held for up to one week as a pending/processing charge for all failed orders. These pending charges are held by your financial institution and will drop off in accordance to their policies. Only orders that receive a confirmation number from ShopMelissa are successful.

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